Shipping policy

FREE SHIPPING WITHIN GERMANY.  We currently ship across Europe and to the United Kingdom. All orders are shipped with tracking via DHL. You’ll receive an order confirmation email, followed by tracking details once your package is on its way. While we carefully prepare each parcel, please note that we cannot be held responsible for delays, loss, theft, or damage once a shipment has been dispatched. Delivery delays are not eligible for refunds. For shipping issues, please contact the courier directly using your tracking number. Shipping Rates & Delivery Estimates Europe: €9,99 tracked, estimated delivery 5–7 business days after dispatch United Kingdom: €14,99 tracked, estimated delivery 7–10 business days after dispatch Shipping costs may vary slightly depending on destination and carrier updates. Outside Europe or the UK? We’d love to make it happen, email us at support@maenoula.com with your location, and we’ll do our best to arrange international shipping.